PRIVACY POLICY

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1. Introduction
At KHOJ-The Lake Trail, we respect your privacy and are committed to protecting the personal information of our guests. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, website, or stay at our hotel.

2. Information We Collect
We may collect the following types of information:
2.1. Personal Information

• Full Name

• Contact details (phone number, email address)

• Postal address

• Government-issued ID (Aadhaar, Passport, PAN Card, Voter ID, Driving License)

• Payment details (credit/debit card, UPI, net banking, etc.)

• Nationality and visa details (for foreign guests)

2.2. Booking and Stay Details

• Reservation details (check-in/check-out dates, room preferences)

• Special requests or preferences

• Travel companions’ details (if provided)

2.3. Automatically Collected Information

• IP address, device information, and browser type (when using our website)

• Hotel Wi-Fi usage logs (as per local regulations)

• CCTV recordings for security purposes

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3. How We Use Your Information
We use your personal data for the following purposes:

• To process reservations and provide hotel services

• Identity verification during check-in

• Payment processing and invoicing

• Improving guest experience and hotel services

• Sending booking confirmations and customer service messages

• Marketing and promotional activities (with your consent)

• Legal compliance and security (CCTV monitoring, guest records for government authorities)

 

4. Sharing of Information
We do not sell or rent your personal data. However, we may share information in the following cases:

• With Government Authorities: As required by law, such as police verification and tax

• compliance.

• Payment Processors: For secure transactions.

• Third-party Service Providers: For IT support, website hosting, or marketing (only as necessary).

• Legal Compliance: If required by law or in case of legal disputes.

 

5. Data Security
We take appropriate security measures to protect your personal data, including:

• Secure servers and encrypted transactions

• Restricted access to personal data for authorized personnel only

• Regular security audits and compliance with IT regulations

 

6. Retention of Data
We retain guest records as required by law and for operational purposes. Guest data is stored
securely and deleted when no longer necessary.
 

7. Your Rights

• As a guest, you have the right to:

• Request access to the personal data we hold about you

• Correct or update your information

• Withdraw consent for marketing communications

• Request deletion of data (subject to legal requirements) 

 

8. Cookies and Tracking Technologies

If you use our website, we may collect information via cookies to improve user experience. You can control cookie settings in your browser.
 

9. Third-party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies.
 

10. Contact Us
For any privacy-related queries or requests, contact us at:
Hotel Name: KHOJ The Lake Trail
Address: Village Daroli, Bansera, PO Jarol, Tehsil Kotgarh, Shimla, Himachal Pradesh
Phone: +91-8373906693, +91-9811320305

Email: Harmonyhospitality459@gmail.com
 

11. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on our website.